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OTCnet

Training Opportunities

The OTCnet Team offers a wide variety of training sessions, to help you and other OTCnet users explore and learn the latest OTCnet applications’ features.

All training sessions are held virtually and range from 15 to 60 minutes. They cover an assortment of specific tasks/or and activities related to OTCnet (Administration, Deposit Processing, and Check Processing.)

To customize your learning experiences, we are offering three different types of training:

  • Just in Time: 15-minute live demonstrations on how to complete specific OLB activities.
  • Troubleshooting Brown Bags: 30-minute sessions focused on how to solve commonly encountered roadblocks such as verifying installation of the OLB certificate or changing your OLB password. These sessions are an open forum for you to ask specific questions about the OLB rollout process to the Customer Support and Agency Adoption teams.
  • Informational Webinars: 45-minute information sessions with 15-minute Q&As that cover a specific topic related to OTCnet.

A rolling schedule of upcoming sessions is provided below. Click the WebEx link below to register for the session you are interested in attending to save it to your calendar.

If you have any questions or require special accommodations, please call the OTCnet Deployment Team at 703.377.5586 or e-mail FiscalService.OTCDeployment@citi.com.

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Training Topic Description Date and Time WebEx Link
Live Webinar: OTCnet Card Processing Accept credit payments directly through OTCnet! This live webinar will discuss the overview, benefits, prerequisites, and onboarding information for Card Processing and include a live demonstration of a card payment and refund. February 19, 2020
1:30 to 2:30 PM ET
WebEx
Live Webinar: OTCnet Card Processing Accept credit payments directly through OTCnet! This live webinar will discuss the overview, benefits, prerequisites, and onboarding information for Card Processing and include a live demonstration of a card payment and refund. March 3, 2020
1:30 to 2:30 PM ET
WebEx
Live Webinar: OTCnet Card Processing Accept credit payments directly through OTCnet! This live webinar will discuss the overview, benefits, prerequisites, and onboarding information for Card Processing and include a live demonstration of a card payment and refund. March 17, 2020
1:30 to 2:30 PM ET
WebEx
Live Webinar: OTCnet Card Processing Accept credit payments directly through OTCnet! This live webinar will discuss the overview, benefits, prerequisites, and onboarding information for Card Processing and include a live demonstration of a card payment and refund. April 2, 2020
1:30 to 2:30 PM ET
WebEx
Live Webinar: OTCnet Card Processing Accept credit payments directly through OTCnet! This live webinar will discuss the overview, benefits, prerequisites, and onboarding information for Card Processing and include a live demonstration of a card payment and refund. April 16, 2020
1:30 to 2:30 PM ET
WebEx

Last modified 02/11/20