Emergency Procedures
Information for TGA banks and credit unions
If your bank or credit union is closed because of an emergency, immediately notify us at:
Tamara.Whitaker@fiscal.treasury.gov
Reginald.McKinney@fiscal.treasury.gov
and Ava.Singleton@fiscal.treasury.gov
Information for federal agencies
Any of several emergencies could cause you to not be able to deposit money in your designated TGA bank or credit union. This could be because the bank or credit union
- is closed
- is delayed in opening
- has limited hours or operation
- is affected in some other way that keeps you from being able to physically deliver your federal deposits
In any of these emergency situations, you must contact the OTCnet customer service team. This team will arrange for you to use the Contingency Mail-In TGA program (CMITGA) with U.S. Bank.
To use the Contingency Mail-In TGA (CMITGA) program:
- Contact the OTCnet customer service team at:
866-945-7920 (option 2), or
fiscalservice.otcchannel@citi.com
Explain your situation and that you need to use the CMITGA program. You must contact the OTCnet team before sending your deposit. They will help ensure that your agency has the appropriate bank account numbers set up in OTCnet before you send your Mail-In deposit. - Also, when temporarily switching to the CMITGA process, e-mail your agency location’s name, address and ALC to U.S. Bank at govtlbxcustsvc@usbank.com, and notify them of your intent to use the CMITGA program so they can expect your Mail-In deposit(s).
- Once the OTCnet team has confirmed your preferred mailing location and provided the appropriate bank account numbers, and your agency’s OTCnet profile has been properly updated, create the deposit voucher in OTCnet as normal, then send your printed OTCnet deposit ticket and funds to U.S. Bank at one of the following addresses via U.S. Postal Service (USPS) mail. Please choose the mailing address that is geographically closest to your agency site.
Las Vegas CVOS
Las Vegas Mail-In TGA
P.O. Box 98999
Las Vegas, NV 89193-8999
or
Cleveland CVOS
Cleveland Mail-In TGA
P.O. Box 89455
Cleveland, OH 44101
- Before mailing, make photocopies of all checks being deposited for your records.
- Send the deposit by USPS Registered Mail with delivery confirmation, and insure the package for the full value of the deposit (confirm USPS maximum insurance values at https://www.usps.com/ship/insurance-extra-services.htm). The total value of cash and negotiable instruments in each deposit/package should not exceed the USPS maximum insurance value.
- Track the delivery status of your deposit package at https://www.usps.com.
- If U.S. Postal Service (USPS) mail is not available, you may send your deposit to U.S. Bank via FedEx or UPS. However, NO CASH can be sent using the FedEx or UPS delivery method.
If you must use FedEx or UPS, send your OTCnet deposit ticket and checks to one of the following addresses. Again, please choose the mailing address that is geographically closest to your agency site.
Las Vegas CVOS
Las Vegas Mail-In TGA
LM-NV-LVCS
823 PiIot Road, Suite F
Las Vegas, NV 89119
or
Cleveland CVOS
Cleveland Mail-In TGA
CN-OH-MSCL
8300 Sweet Valley Drive, Suite 305
Valley View, OH 44125
For questions or concerns about a specific CMITGA deposit
Contact U.S. Bank customer service
855-259-3064govtlbxcustsvc@usbank.com
For questions or concerns about CMITGA procedures
Contact the TGA support team