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OTCnet News and Updates

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2026 Holiday Schedule

As we enter into a new calendar year, agencies may refer to the OTCnet 2026 Holiday Notices to view the schedule for federal holidays. Holiday operations will only impact the processing.
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Final Reminder: Update to MITGA Program Addresses

The Mail-In Treasury General Account (MITGA) program has an update in the mailing addresses for both the Las Vegas and Cleveland locations. Effective immediately, all agency depositors using the MITGA program must follow the updated instructions and validate they are sending deposits to the current addresses. If you have any questions, please refer to the Fiscal Service TGA webpage or send an email to the TGA Support Operations team at stls.tga.support@stls.frb.org for the updated mailing instructions and addresses.

Note: Any MITGA deposits sent to the previous address (and currently in process) will still be processed by USPS and honored by U.S. Bank until December 31, 2025. Deposits received after this date are at risk of being misrouted or lost and are not guaranteed to be processed. As a reminder, you MUST send any mailed cash deposits (or a mixture of cash and checks) via Registered Mail for the full value of the cash being shipped, as per U.S. Postal regulations.

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RECAP: OTCnet Refresher Webinar Series

Thank you to all those who attended our Refresher Webinar series on how to help you improve your performance in the OTCnet application! The recording and presentation for every session is now available on our website.

  • Deposit Processing Overview & Workflows: This session reviews the deposit processing user roles and key workflows (e.g., creating/ modifying a deposit, confirming/rejecting a deposit, creating a credit/debit adjustment) in the OTCnet application. See the webinar recording and presentation slides.

  • Card Processing Updates and Workflows: This session reviews the card processing updates (e.g., card reader models), key workflows, and integrated solution with credit/debit cards in the OTCnet application. See the webinar recording and presentation slides.

  • Check Processing Forms and Workflows: This session reviews the check processing forms (e.g., Agency Site Profile) and key workflows (e.g., capturing, editing, and voiding checks, and managing batches) in the OTCnet application. See the webinar recording and presentation slides.

  • Overview and 2025 Updates: This session reviews the OTCnet payment processing options to help you discover the best fit for your organization. We walkthrough the training website and provide application updates and agency-wide announcements from 2025. See the webinar recording and presentation slides.
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OTCnet Training

The OTCnet Training Site offers User Guides, step-by-step Printable Job Aids, and training tutorials for key OTCnet user roles to assist Agencies, Financial Institutions (FIs), and the Federal Reserve Bank (FRB) with a wide range of topics and user tasks. The Training Resources website offers user-friendly guidance for onboarding, updates, and current training offerings.

Training Tip: Remember to log into OTCnet regularly! After 120 consecutive days of inactivity, a user’s OTCnet entitlements will be systematically removed from their SailPoint identity. This will render the account inaccessible. To restore your account, contact the Customer Support Team at 866-945-7920 or FiscalService.OTCChannel@citi.com.

Last modified 12/10/25