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OTCnet News and Updates

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OTCnet Webinars

Join us for a new series of OTCnet Refresher Webinars that will address pain points, offer training tips, and include live demonstrations to help you improve your performance in the OTCnet application! The open Q&A session will allow you to ask questions and receive expert advice from the OTCnet team. See below for the upcoming lessons and topics that are covered:

  1. Deposit Processing Overview & Workflows (September 23, 2025, 1:30 PM ET)

    This session will review the deposit processing user roles and key workflows (e.g., creating/modifying a deposit, confirming/rejecting a deposit, creating a credit/debit adjustment) in the OTCnet application.

  2. Card Processing Updates and Workflows (October 21, 2025, 1:30 PM ET)

    This session will review the card processing updates (e.g., card reader models), key workflows, and integrated solution with credit/debit cards in the OTCnet application.

  3. Check Processing Forms and Workflows (November 18, 2025, 1:30 PM ET)

    This session will review the check processing forms (e.g., Agency Site Profile) and key workflows (e.g., capturing, editing, and voiding checks, and managing batches) in the OTCnet application.

  4. OTCnet Overview and 2025 Updates (December 11, 2025, 1:30 PM ET)

    This session will review the OTCnet payment processing options to help you discover the best fit for your organization. We’ll break down the Five-Step process to onboard OTCnet and key training resources.
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Modernizing Payments with OTCnet

To align with Executive Order 14247 “Modernize Payments To and From America’s Bank Account,” agencies are encouraged to adopt OTCnet’s secure digital payment solutions. These payment options reduce processing time, enhance operational efficiency, and offer a seamless transition in their current OTCnet portfolio.

  • Get Started with OTCnet Electronic Check Capture

  • Consider onboarding to Check Capture with OTCnet! OTCnet Check Processing allows agencies to electronically convert domestic paper checks to digital images. Check Capture eliminates the need to travel to a bank for check deposits and streamlines deposit reporting on a single platform integrated with Treasury reporting requirements. Visit the OTCnet Check Processing webpage for more information and refer to the Onboarding Guide to learn how to get started.

  • Learn More about OTCnet Card Processing

  • Take advantage of the convenience of today’s digital world with OTCnet's Integrated Solution for Card Processing, enabling credit and debit card payments. This modernized payment solution allows agencies to consolidate reporting to a single platform and integrate it with their current OTCnet account. OTCnet Card Processing enables agencies to further streamline their over-the-counter services by expediting payments, maximizing collections, and expanding customer accessibility. Visit the OTCnet Card Processing webpage to learn more or contact the OTCnet Deployment Team at FiscalService.OTCDeployment@citi.com and 703.377.5586.

  • Streamline Transactions with OTCnet Kiosk Services

  • The OTC Kiosk Tablet and Self-Service Kiosk provide agencies with the ability to streamline over-the-counter services by minimizing long lines at the counter and maximizing collection opportunities in remote locations. The OTC Self-Service Kiosk also allows customers to process transactions independently of an agency representative. All collected payments and deposits will be synched to the existing OTCnet reporting functionality for ease of reference and agency accounting. Refer to the OTCnet Kiosk webpage to learn more.
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OTCnet Training

The OTCnet Training Site offers User Guides, step-by-step Printable Job Aids, and training tutorials for key OTCnet user roles to help Agencies, Financial Institutions (FIs), and the Federal Reserve Bank (FRB) with a wide range of topics and user tasks. The Training Resources website offers user-friendly guidance for onboarding, updates, and current training offerings.

Training Tips: Still having trouble finding the answer to your question? The Treasury Financial Manual contains the Department of Treasury’s official policies, procedures, and instructions concerning financial management in the Federal Government. The TFX website is a one-stop shop where agencies can more easily navigate this information. Visit the TFX site to find the latest payment regulations and instructions.

Last modified 08/11/25