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Frequently Asked Questions (FAQs) on the Collection of Federal Nontax Debts through the Cross-Servicing Program during COVID-19

The Bureau of the Fiscal Service, which collects federal nontax debts on behalf of federal agencies through its Cross-Servicing program, has taken steps to address debtors’ needs during this crisis. Any debtor that experiences a hardship caused by the pandemic will be considered for payment arrangements or other appropriate relief to address that hardship. Please read the below FAQs for more information.

During the COVID-19 pandemic, any debtor that requests relief can discuss their individual debt with a Debt Recovery Analyst (DRA) at 888-826-3127.

Last modified 04/13/20