Frequently Asked Questions (FAQs) on the Collection of Federal Nontax Debts through the Cross-Servicing Program during COVID-19
The Bureau of the Fiscal Service, which collects federal nontax debts on behalf of federal agencies through its Cross-Servicing program, has taken steps to address debtors’ needs during this crisis. Any debtor that experiences a hardship caused by the pandemic will be considered for payment arrangements or other appropriate relief to address that hardship. Please read the below FAQs for more information.
During the COVID-19 pandemic, any debtor that requests relief can discuss their individual debt with a Debt Recovery Analyst (DRA) at 888-826-3127.
Each circumstance will be evaluated on a case-by-case basis. Please contact a Debt Recovery Analyst (DRA) at 888-826-3127 to determine a solution to meet your needs during this time.
Cross-Servicing will continue to report to the credit bureaus; however, there will be a special message indicating that this debtor is affected by a national disaster.
Each circumstance will be evaluated on a case-by-case basis. Please contact a Debt Recovery Analyst (DRA) at 888-826-3127 to determine a solution to meet your needs during this time.
Certain payments have been exempted from offset due to the COVID-19 crisis. For example, offset of monthly Social Security benefit payments has been suspended through September 20, 2020. Offset of the economic impact (or stimulus) payments to individuals under the Coronavirus Aid, Relief, and Economic Security (CARES) Act will not be offset to collect any federal nontax debts.
No, the second round of economic impact payments, authorized by the Coronavirus Response and Relief Supplemental Appropriations Act of 2021, are not subject to offset for any reason through the Treasury Offset Program (TOP).
No, the Economic Impact Payment, authorized by the American Rescue Plan Act of 2021, is not subject to offset for any reason through the Treasury Offset Program, when paid as an advance.