Contact Us

Many questions about the Cross-Servicing program can be answered through the resources on our website listed below. If you still have questions, please use the contact information provided on this page.

• General questions about dealing with your overdue debt referred to the Cross-Servicing program for collection.
• Options for making a payment
• General questions if your wages are being garnished (money is being held back from your pay)
• Questions about Small Business Administration COVID-19 Economic Injury Disaster Loan debts

Contact information for debtors:

For questions about a debt referred to Fiscal Service's Cross-Servicing program for collection, please contact the Cross Servicing Call Center between 7:30am – 5:30pm (Central Time), Monday to Friday. English and Spanish-speaking agents are available.

• Cross-Servicing Call Center: 888-826-3127
• International callers: Consult our International Calls Phone List.
• Federal Relay Service for hearing impaired callers: 800-877-8339 to reach a Communications Assistant who will dial the applicable toll-free number.

You can send written correspondence to:

• U.S. Department of the Treasury
  P.O. Box 830794
  Birmingham, AL, 35283-0794
  Fax: (855) 292-9700

For questions about a wage garnishment being conducted through the Cross-Servicing program, contact:

• AWGQuestions@fiscal.treasury.gov
• U.S. Department of the Treasury
  P.O. Box 830794
  Birmingham, AL, 35283-0794

For third-party authorizations:

If you want to correspond with Fiscal Service on behalf of a debtor, you must have authorization, such as a power of attorney or a completed authorization form.

Contact information for employers:

For questions about wage garnishment:

• 888-826-3127
• Federal Relay Service for hearing impaired callers: 1-800-877-8339 to reach a Communications Assistant who will dial the applicable toll-free number
• AWGQuestions@fiscal.treasury.gov
• U.S. Department of the Treasury
  P.O. Box 830794
  Birmingham, AL, 35283-0794

Contact information for federal agencies:

For more information about Cross-Servicing and the Cross-Servicing Debt Collection System, including help with referrals, Agency Profile Form updates, and report questions, federal agency personnel may contact the Cross-Servicing Agency Liaisons between 7:00 AM – 4:00PM Central Time (CT) Monday – Thursday and 7:00 AM – 3:00PM CT on Friday:

• 1-800-858-0725
• Federal Relay Service for hearing impaired (TDD): 1-800-877-8339
  
  

Agencies can submit a support request or question to our debt management agency liaisons.

For information about wage garnishment:

• 1-888-826-3127
• Federal Relay Service for hearing impaired (TDD): 1-800-877-8339
  
  
• AWGQuestions@fiscal.treasury.gov
• U.S. Department of the Treasury
  P.O. Box 830794
  Birmingham, AL, 35283-0794