General information and guidance for our debt collection programs is available at https://fiscal.treasury.gov/debt-management/index.html.
For specific questions about a debt that has been referred to the Bureau of the Fiscal Service Cross-Servicing program for collection, please contact the Cross Servicing Call Center between 7:30am – 4:30pm (Central Time) Monday to Friday for English. Spanish-speaking agents are available from 8:30am to 11:30am and 12:30pm to 3:30pm (Central Time).
If you have specific questions about a debt that has been referred to Fiscal Service’s Treasury Offset Program (TOP), you must call the referring creditor agency. If you do not know who that agency is, please call the TOP IVR.
- Cross-Servicing Call Center: 1-800-289-7388
- TOP IVR: 800-304-3107
- International callers: Consult our International Calls Phone List.
- For hearing impaired callers, Telecommunications Relay Service: 711
You may also send written correspondence to:
U.S. Department of the Treasury
P.O. Box 830794
Birmingham, AL, 35283-0794
Fax: (855) 292-9700
If you would like to correspond with Fiscal Service on behalf of a debtor, you must have authorization, such as a power of attorney or a completed authorization form.
For information about how to make a payment to a debt in the Cross-Servicing program, please visit https://fiscal.treasury.gov/cross-servicing/resources/make-a-payment.html.
If you would like to contact our Centralized Receivables Service (CRS), please call a CRS Payment Servicing Specialist at 1-888-618-3103 or send correspondence to PO Box 19296, Springfield, IL 62794-9296.
Update for Small Business Administration (SBA) COVID-19 Economic Injury Disaster Loan (COVID EIDL) debts:
As of May 20, 2024, all SBA COVID EIDL debts are being serviced through SBA. Please make future payments through SBA’s online portal: lending.sba.gov.
Loans in default remain eligible for offset through the Treasury Offset Program. If you have made previous payments to Fiscal Service, those amounts have been credited to your debt.
If you have questions about your debt or any payment agreement, please visit MySBA Loan Portal at lending.sba.gov or call SBA at (833) 853-5638
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