Guidelines and Forms
For Fedwire Returns, ACH Returns, and ALC Corrections, use the following forms and instructions. For Customer Care assistance, call 877-815-1206 or 314-425-1841.
Fedwire Same Day Return
Option A: No Form Required
Instruct the remitter to have their financial institution send a Fedwire "Request for Reversal" (Fedwire type code 1001) to the Credit Gateway no later than 4:00 p.m. ET.
If the Fedwire "Request for Reversal" is received after the 4:00 p.m. ET cutoff, the request will be processed on a best effort basis or on the next business day. You do not need to take any further action.
Option B: Form Required
You may complete a Fedwire Return Form and e-mail it to Credit Gateway Customer Care at Customer.Care@usbank.com no later the 4:00 p.m. ET. If the e-mail is received after the 4:00 p.m. ET cutoff, the request will be processed on a best effort basis or on the next business day.
Fedwire Return of Prior Day Wire
Option A: No Form Required
-
Instruct the remitter to have their financial institution send a Fedwire “Request for Reversal of a Prior Day Transfer” (Fedwire type code 1007) to the Credit Gateway no later than 4:00 p.m. ET.
If the Fedwire "Request for Reversal of a Prior Day Transfer" is received after the 4:00 p.m. ET cutoff, the request will be processed on a best effort basis or on the next business day.
-
You must confirm that the Credit Gateway should honor the Fedwire "Request for Reversal of a Prior Day Transfer" referenced in Step 1 by an e-mail to Credit Gateway Customer Care at Customer.Care@usbank.com before the 4:00 p.m. ET cutoff. The e-mail confirmation must include the amount of the wire and the date the wire was originally received.
Option B: Form Required
You may complete a Fedwire Return Form and e-mail it to Credit Gateway Customer Care at Customer.Care@usbank.com no later than 4:00 p.m. ET. If the Fedwire "Request for Reversal of a Prior Day Transfer" is received after the 4:00 p.m. ET cutoff, the request will be processed on a best effort basis or on the next business day.
ACH Return
The agency may complete an ACH Return Form and e-mail it to the Credit Gateway Customer Care group at Customer.Care@usbank.com no later than 4:00 p.m. ET. If the ACH Return request is received after the 4:00 p.m. ET cutoff, the request will be processed on a best effort basis or on the next business day.
FedNow Return
The agency may complete a FedNow Return Form and e-mail it to the Credit Gateway Customer Care group at Customer.Care@usbank.com no later than 4:00 p.m. ET. If the FedNow Return request is received after the 4:00 p.m. ET cutoff, the request will be processed on a best effort basis or on the next business day. FedNow transactions cannot be returned after 30 calendar days.
ALC Correction
To correct an agency location code (ALC) for a Fedwire or ACH credit transaction, complete a Gateway Account Correction Form and e-mail it to Credit Gateway Customer Care at Customer.Care@usbank.com no later the 4:00 p.m. ET. Requests received after the 4:00 p.m. ET cutoff will be processed the next business day. ALC corrections of FedNow transactions are not permitted through the Credit Gateway. Agencies must work with their Fiscal Accounting contacts to reclassify transactions.