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Worldpay Self-help Guides and Videos

DIRECT Support Guide
Direct Help Guide for U.S. Federal Agencies
DIRECT Support Guide — Web Based Express Version
Direct Help Guide (Web-based) for U.S. Federal Agencies
The Chargeback and Exception Processing Guide covers the chargeback cycle, pre-notifications, and reversals.
Chargeback Guide

The Worldpay Merchant Video Support Library covers terminal and hardware, servicing and training, chargebacks and disputes.

Worldpay Video Support Library

Last modified 03/12/19