Training

CAS Educational Webinar Series

The Card Acquiring Service (CAS) has started hosting its series of webinars for customer agencies to explore essential topics about the CAS card rules.

These are exciting opportunities for agencies to learn more about CAS, Collections, and processes. The topics of the past and upcoming webinars are below. All webinars are recorded and can be retrieved by clicking the webinar titles once the recording has been posted to the website.

• CAS 101: Policies and Procedures (PDF)— June 2019
  
  
  
• CAS Security Posture and Plastic Card Industry (PCI) Compliance – July 2019
• Reconciliation: Vantiv IQ to the Collections Information Repository (CIR) – September 2019
• Chargebacks – October 2019
• Agency Participation Policies – November 2019

Mandatory employee training credit opportunities will be available for Fiscal Service employees and agency participants. Agencies should work with their internal Training Coordinator to receive credit for training courses completed.

Look for information on registration and times, on the Fiscal Service Training page. If you have any topics or questions about card rules that you would like discussed during the series, please contact the CAS Agency Outreach mailbox: CardAcquiringService@fiscal.treasury.gov

Worldpay Self-help Guides and Videos

DIRECT Support Guide

Direct Help Guide for U.S. Federal Agencies

DIRECT Support Guide — Web Based Express Version

Direct Help Guide (Web-based) for U.S. Federal Agencies

The Chargeback and Exception Processing Guide covers the chargeback cycle, pre-notifications, and reversals.

Chargeback Guide

The Worldpay Merchant Video Support Library covers terminal and hardware, servicing and training, chargebacks and disputes.

Last modified 09/05/19