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CRS
Centralized Receivables Service

Resources for Payers

Please pay your bill

If you received a bill (invoice/notice) from the Centralized Receivables Service (CRS) stating you owe money to the government, please pay on or before the due date.

The due date is printed on the bill.

Failure to pay your bill on time, may result in additional money (interest, penalties, other fees) being owed. CRS may also be required to refer your debt to the Department of the Treasury’s Debt Management Service Cross-servicing program for delinquent debt collection.

Options for making a payment are included in the invoice/notice you received from CRS.

You may be able to pay in installments

If you are unable to pay the bill in full by the due date, you may be eligible to arrange a repayment plan (installment agreement). Call CRS at the number listed on your invoice/notice to discuss that possibility. A CRS Operator will explain the process to you and see if you qualify to enter into an installment agreement.

Before calling, complete the Financial Statement of Debtor. You will be required to sign and fax or mail the financial statement to the number/address listed on the form.

You may be able to pay online

Make a payment by phone by calling the number listed on your invoice/notice. For other payment options, including instructions on how to make a payment online, go to the page titled "Payment Options" in the invoice/notice you received from CRS.

If you object to the bill

If you do not agree that you owe the amount listed on the invoice/notice, it is your right to dispute all or part of the bill.

  1. Download, complete, and sign the CRS Dispute Form.
  2. Explain the reason for the dispute and include documentation to support your claim.
  3. Fax or mail the form to CRS at the number/address listed on the form.

CRS strongly suggests that you include supporting documentation with the Dispute Form, as the agency responding to your dispute will consider your objections based on the information you provide.

Be aware that disputing the bill will not stop it from accruing interest or penalties after its due date. If your dispute is rejected, you will have to pay the original amount due plus any charges accrued while your dispute was being considered.

You may want CRS to talk to a third party about your bill

CRS will not discuss your bill with any other individual unless you grant CRS permission to do so. To authorize CRS to release information regarding your bill to a third party (for example, your spouse, adult child, business partner, accountant, lawyer, etc.), you must complete, sign, and fax or mail the Authorization for Release of Information (Autorización para divulgar Información) to the number/address listed on the form.

Last modified 11/29/21