Contacts for the Public
If you received a delinquent debt notice from the US Treasury or are missing money from your federal tax refund, federal salary, or federal benefits, you owe a debt.
- To obtain information on whether your tax refund or federal payment was reduced or offset, you can call 800-304-3107 and select option 1 to hear an automated message of the amount, date and creditor agency or agencies you owe the debt to.
- To obtain a copy of your debt collection letter or 'offset notice' fax your request to the Treasury Department at 205-912-6155. Requests can take up to four weeks during tax season due to high volume.
For additional questions about your debt or the offset of a federal payment, you must contact the agency to whom you owe the debt. That agency maintains your records and makes all decisions regarding your debt, repayment plan, refunds and removal from the Treasury Offset Program. The TOP Interactive Voice Response (IVR) system at 800-304-3107 can provide an automated message on who to call for your specific debt.
Hearing impaired customers may use the Federal Relay Service by dialing 800-877-8339 to reach a Communications Assistant (CA) who will dial the toll free number.
TOP Interactive Voice Response SystemProvides automated information regarding a current offset (reduction) of your tax refund or other federal payment.
Cross ServicingContact if you have received a delinquent debt notice from the U.S Treasury and need additional information regarding your payment options.
Questions about payments received from the government (checks or direct deposit):Philadelphia and Kansas City Financial Centers
Internal Revenue Service800-829-1040
Social Security Administration800-772-1213
Contacting a specific Fiscal Service program or service
If you know the exact name of the program or service you’re trying to reach, use the online comment form to send us an email.COMMENT FORM
Fiscal Service Programs
Administrative Resource Center (ARC) Shared Services
Treasury Financial Manual
Do Not Pay
Contacts for Other Audiences
Office of Legislative and Public Affairs202-504-3502
Regional Financial Centers
National Payment Center of Excellence816-414-2100
National Payment Integrity and Resolution Center855-868-0151
Washington, DC Area
Bureau of the Fiscal Service
3201 Pennsy Drive, Building E
Landover, MD 20785
Parkersburg, WV Area
Warehouse and Operations Center, Dock 1
257 Bosley Industrial Park Drive
Parkersburg, WV 26101