Card Operators have the authority to refund all card transactions. A refund is a transaction that credits, or returns, a payment to the customer. All card refunds are processed through the Card Transaction Query. To complete a refund, the OTCnet Local Bridge (OLB) must be started and you must have completed your card terminal setup.
Credit and Gift Card Refunds
Credit and gift card refunds are completed when the Card Operator applies a credit to the customer's credit or gift card, for the amount of the payment.
Debit Card Refunds
Debit card refunds are provided in cash, by the Agency. Debit card transactions are recorded as separate transactions in OTCnet. OTCnet does not send any data to Worldpay, as a debit card refund will not be applied to a customer’s card. The Agency documents the transaction as an offline process. OTCnet captures the transaction data for the cash refund.