The CO is authorized to cancel a payment in OTCnet after a payment amount has been entered for payment processing. Canceling a card payment means that the amount of the payment is credited back to the customer. A payment may be canceled for various reasons, for example: you may begin the payment process too soon and the customer isn’t ready, or the customer may realize he/she does not have a card available for payment.
To cancel a card payment, from the Card Capture – Perform Card Transaction page, click Cancel Transaction.
Click the View Printable Job Aid icon to view step-by-step instructions. If your pop-up blocker is on, hold down the Ctrl key while clicking the icon .
Steps for Canceling a Card Payment
