To capture a credit, debit or gift card payment, the Card Operator (CO) must first start the OTCnet Local Bridge (OLB) Application. If the OLB is not started, you cannot make a card payment.
The OTCnet system performs the following validation steps before displaying the Card Capture page:
- Check the OLB connection. If the OLB is not connected, you receive an error message. If the OLB is connected, the system proceeds to validate that a terminal is registered.
- Validate that a terminal is registered. If the terminal is offline or a registered terminal isn't found, you receive an error message. If a registered terminal is found, you receive a message indicating that registration was found.
If the OLB connection is lost at any time during card payment, the user has to check the OLB connection and restart the card payment work flow from the beginning.
Card Administrators (CA) are authorized to create user defined fields (UDFs) for card processing. UDFs are custom fields created to capture information on specific data fields in OTCnet. These UDFs display for the COs. UDFs can be configured to be either required or optional. If the UDF is required, you must complete the UDF. If it is optional, you do not need to complete it.