If you are assigned the role of Check Capture Supervisor, you are the only authorized user who can void an erroneously scanned check or batch. You can only void checks in batches for OTC Endpoints that you have permission to access and only for items with an Open or Closed batch status. Additionally, you can void a batch of checks simultaneously if the batch is in Open status. As a best practice, if all checks in a batch are voided, it is recommended that the batch is deactivated so that it is not saved to the Historical database (archive).
Before you can void a check or batch of checks, you must first search for the batch. You can search for batches by OTC Endpoint, Created On Date, Batch ID, Cashier ID, and/or Batch Status.
There are four batch status types:
- Open: indicates the batch is open and accepting new checks.
- Closed: indicates the batch is closed and no new checks are accepted.
- Approved: indicates that the batch is ready for settlement.
- Forwarded: indicates the batch has been sent to Debit Gateway to initiate the settlement process.