When a Check Processing Error or Unsupported Bank Number message appears, the operator has the option to correct the code line, rescan the check, or cancel the scan. It is recommended that before attempting to correct the code line, the operator rescan the check more than once. Rescanning the check usually corrects the error.
If the error message continues to appear after the check is rescanned, contact your Check Capture Supervisor to discuss options for capturing the check (e.g. correcting the MICR line or using the deposit processing functionality).
It is important as the Check Capture Supervisor or Check Capture Lead Operator that if you opt to make a MICR code line correction that you look at the MICR line image closely to ensure all the characters are correctly entered in the Code Line Correction box.
The Deposit Processing tab only appears if your agency and appropriate users have permission to create deposits using this functionality. For more details, please reach out to the OTC Support Center at fiscalservice.otcdeployment@citi.com or 866-945-7920.