Cross-Servicing is our program to deal with delinquent debt. By law, federal agencies must transfer delinquent debts to the Bureau of the Fiscal Service. When the agency transfers the debt to Fiscal Service, we have the legal responsibility to then deal with that debt: to collect it, work with the debtor to pay it, suspend or end collection.
Federal agencies must transfer debts to the Cross-Servicing program within a specific timeframe. If the agency relies on Fiscal Service to submit the debt for offset on the agency's behalf, the agency must submit the debt to Cross-Servicing before it is 120 days delinquent. If the agency does not rely on Fiscal Service to submit the debt for offset, then the agency must submit the debt to Cross-Servicing before it is 180 days delinquent.
Looking for Wage Garnishment?
For more information about administrative wage garnishment, read AWG background information, or learn about policies and processes for individuals , for employers , or for federal agencies .
Looking for private collection agencies?
Private Collection Agencies (PCAs) are private sector companies specializing in the collection of delinquent debt. Fiscal Service maintains a schedule of PCAs who assist the government in its debt collection efforts, and whose activities are monitored by DMS. Get more information about private collection agencies.
Fiscal Service Contact Information
Debt Recovery Analyst: 1-888-826-3127
Federal Relay Service for hearing impaired (TDD): 1-800-877-8339
U.S. Department of the Treasury
P.O. Box 830794
Birmingham, AL, 35283-0794