Chargeback (Merchant Disputes) 101 – The Basics for the iQ User
Open to all federal employees
Tues., November 5, 2019 | 11:00 am - 12:00 pm ET
Revenue Collections Management
Point of Contact:
This course will take you through the basics of Chargebacks for merchant iQ users. We'll define what a chargeback is, learn about the different stages and terms used and how to avoid a chargeback.
We'll show you how to set up alerts, pull reports and research disputed transactions all using Worldpay from FIS iQ system.
Topics will include:
- Overview of Worldpay from FIS iQ system functionality for chargebacks
- Chargeback basics: terminology, processes, dispute procedures
To view available dates/times and register for a class, please visit https://register.gotowebinar.com/rt/2963309562189066499 and select your desired class from the drop-down box.