Skip Navigation
Official website of the United States Government U.S. Department of the Treasury
Bureau of the Fiscal Service
Training

Chargeback (Merchant Disputes) 101 – The Basics for the iQ User

training

Audience:

Open to all federal employees


Location:

Online


Duration:

Tues., November 5, 2019 | 11:00 am - 12:00 pm ET


Cost:

Free


Hosted by:

Revenue Collections Management


Point of Contact:

arm@fiscal.treasury.gov  
or cardacquiringservice@fiscal.treasury.gov

Event Details:

This course will take you through the basics of Chargebacks for merchant iQ users. We'll define what a chargeback is, learn about the different stages and terms used and how to avoid a chargeback.

We'll show you how to set up alerts, pull reports and research disputed transactions all using Worldpay from FIS iQ system.

Topics will include:

  • Overview of Worldpay from FIS iQ system functionality for chargebacks
  • Chargeback basics: terminology, processes, dispute procedures

Registration

To view available dates/times and register for a class, please visit https://register.gotowebinar.com/rt/2963309562189066499 and select your desired class from the drop-down box.

Last modified 10/30/19