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Frequently Asked Questions for Debtors
Centralized Receivables Service (CRS)


Did you receive a letter or phone call from Centralized Receivables Service?

Navigate through the questions below to learn more about CRS and making timely payments on a debt.

How do I pay my bill?

The options for making a payment can be found with your Invoice or Past Due Notice on the page titled "Payment Options."

If one of your options is payment by check or money order, complete the payment coupon on the bottom of the page and include it with your payment to the address on the coupon. (Do not mail payments to the Oshkosh address.)

If one of your options is payment by internet, go to Pay.gov. From there, select the appropriate payment form, by using the "Search" feature to enter the unique form number noted on the "Payment Options" page of your Invoice or Past Due Notice. If you cannot locate this or have questions, please call our customer service department at the phone number found on your Invoice or Past Due Notice.

Who do I contact if I have questions on letters received from CRS?

If you have questions pertaining to an invoice or notice received from CRS, please call the phone number found on your Invoice or Past Due Notice to speak with a CRS representative who will assist you. Customer Service hours are Monday through Friday, 7:00 a.m. until 7:00 p.m. CST.

What service does CRS provide for me as a payer?

CRS provides payers several services, including:
  • Customer Service Center available by phone Monday through Friday, 7:00 a.m. until 7:00 p.m. CST where payers can ask questions or make requests related to collection of their invoice. This phone number is found on your Invoice or Past Due Notice
  • Facilitating requests by payers to inspect, copy, or review their records.
  • Facilitating requests by payers to dispute the invoice, where documentation exists to validate dispute claim.
  • Processing requests by payers to enter into a suitable repayment agreement, where payments occur over the course of several months or are delayed. Financial inability to pay must be demonstrated by the payer through documentation.

What are my options if I am unable to pay my bill in full before the due date?

You may qualify to pay your bill in installments; however, you must be able to prove you have an inability to pay the full amount. Please contact our CRS Customer Service Center at the phone number found on your Invoice or Past Due Notice to determine if your request requires you to complete the Financial Statement form. If you are required to complete a financial statement, you will also need to provide supporting documentation. You can download the Financial Statement of Debtor Form on the CRS Payment Center page. Once the form is filled out and submitted, please contact the CRS Customer Service Center at the phone number found on your Invoice or Past Due Notice to ensure prompt processing of your request. If applicable to your agency, you will still be charged interest and may be required to pay penalties, and/or administrative fees while paying your bill in installments.

What if I do not think I owe this debt?

Your invoice includes information of how and when your bill originated. It is listed in the box on the middle of the first page. You may also have supporting documentation following the payment options page. If you still have questions on the validity of the bill, contact CRS at the phone number found on your Invoice or Past Due Notice. We will help answer your questions and explain the rights you have regarding your bill. A Dispute Request form can be found on the DMS CRS Payment Center page.

What if I do not pay my bill before the due date?

Depending on the laws and regulations governing the amount you owe, there may be fees in addition to the initial balance if you do not pay in full or enter a repayment agreement before the due date printed on your bill. This may include interest, penalties and other administrative fees that may be charged either as a flat fee or a percentage of the total debt..

If your debt has already been referred to Treasury's Debt Management Services for collection, you need to contact our Debt Management Center toll free at (888) 826-3127. The debt can no longer be serviced by CRS if referred to Treasury's Debt Management Center.

What if a third party wants to speak on behalf of the individual/business listed on the invoice?

CRS is only authorized to speak to the individual/business listed on the invoice. If the individual on the invoice wants to authorize CRS to speak to a third party, such as spouse, adult child, guardian, executor, etc., the individual on the invoice needs to complete and sign Form 14 - Authorization for Release of Information. A separate form needs to be completed and signed for each third party. Fax completed form(s) to 920-237-8823. You can download Form 14 on the CRS Payment Center page.

Why is CRS contacting me about my debt owed to another government agency?

CRS is a service provider that collects accounts receivable (bills) on behalf of various federal agencies, and is contacting you on their behalf. CRS is managed by Treasury's Bureau of the Fiscal Service.

Return to Index of Frequently Asked Questions.



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