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Green Book


Returns

Overview

This chapter describes the return process for federal payments.

(available in PDF format only)

January 2016 Revision (269 kb) PDF document

Contents

A. General Information on Returns 4-2
Return Reason Codes 4-2
Death Notification Entry 4-2
Problems Resulting from Incomplete/Improper "Flagging" 4-3
Effect of Returning a Payment 4-3
Notice of Misdirected Payment 4-3
Manual Posting of Payments 4-3
Holding Payments in Suspense Accounts 4-4
Recipients Without Current Accounts 4-4
B. Returning Payments Through the ACH 4-4
Correct Preparation of Returns 4-4
Claim Number Structure Table 4-5
C. Returning Partial Payments in Response to Notices of Reclamation 4-6
Action Steps 4-6
D. Dishonored Returns 4-7
Most Common Errors 4-7
E. Obtaining a Refund from the Government 4-7


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