Managing Federal Receivables
The purpose of "Managing Federal Receivables," is to provide Federal agencies with a general overview of standards, guidelines, and procedures for the successful management of Federal activities ranging from the extension of credit or financial assistance to closing-out uncollectible debts. Agency personnel who manage Federal credit programs and accounts receivable should also familiarize themselves with the laws, regulations, policies and procedures specific to their agency’s programs.
Agencies should use the parts of these guidelines which pertain to their credit management and debt collection activities and types of debt. The appendices include various checklists, documents and the appropriate references to assist agencies in managing their credit and debt collection activities. A glossary of relevant terms is also included at the end of the document.
Complete Guide PDFChapter Downloads
- Table of Contents
- Table of Contents PDF
- Chapter 1: Introduction
- Chapter 1 PDF
- Chapter 2: Budget & Legislative Policy for Credit Programs
- Chapter 2 PDF
- Chapter 3: Credit Extension
- Chapter 3 PDF
- Chapter 4: Account Servicing
- Chapter 4 PDF
- Chapter 5: Management of Guaranteed Lenders and Servicers
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Chapter 5 PDF - Chapter 6: Delinquent Debt Transparency
- Updated March 2015 to reflect reporting changes required by the Digital Accountability and Transparency Act.
- Chapter 6 PDF
- Chapter 7: Termination of Collection Action, Write-off and Close-out/Cancellation of Indebtedness
- Updated March 2015.
- Chapter 7 PDF or see Chapter 7 Tutorials
- Chapter 8: Portfolio Sales
- Chapter 8 PDF
- Appendix 1: Credit Bureau Report Key
- Updated March 2015.
Appendix 1 PDF - Appendix 2: Credit Extension/Servicing Checklist
- Updated March 2015.
Appendix 2 PDF - Appendix 3: Early Financial Warning Signs
- Updated March 2015.
Appendix 3 PDF - Appendix 4: Debt Collection Statutes and Websites
- Updated March 2015.
Appendix 4 PDF - Appendix 5: Debt Collection Strategies
- Updated March 2015.
Appendix 5 PDF - Appendix 6: Documentation of Collection Activities
- Updated March 2015.
Appendix 6 PDF - Appendix 7: Sample List of Appropriate Debt Collection Practices
- Updated March 2015.
Appendix 7 PDF - Appendix 8: Demand Letter Checklist
- Updated March 2015.
Appendix 8 PDF - Appendix 9: Sample Financial Statement
- Updated March 2015.
Appendix 9 PDF - Appendix 10: Handling the Department of Justice’s 3% Fee
- Updated March 2015.
Appendix 10 PDF - Glossary
- Updated March 2015.
Glossary PDF
Chapter 7 Tutorials
- Part I: Overview
- Part I PPS
- Part II: Termination
- Part II PPS
- Part III: Write-Off
- Part III PPS
- Part IV: Discharge of Indebtedness
- Part IV PPS
- Part V: Questions & Answers
- Part V PPS
- Termination Write-Off Chart
- Download Termination Write-Off Chart PDF