FAQs

The options for making a payment can be found using your Invoice or Past Due Notice, on the page titled "Payment Options."

If one of your options is payment by check or money order, complete the payment coupon on the bottom of the page and include it with your payment to the address on the coupon. (Do not mail payments to the Oshkosh address.)

If one of your options is payment by internet, go to Pay.gov. From there, select the appropriate payment form, by using the "Search" feature to enter the unique form number noted on the "Payment Options" page of your Invoice or Past Due Notice. If you cannot locate this or have questions, please call our customer service department at the phone number found on your Invoice or Past Due Notice.

If you have questions pertaining to an invoice or notice received from CRS, please call the phone number found on your Invoice or Past Due Notice to speak with a CRS representative who will assist you. Customer Service hours are Monday through Friday, 7:00 a.m. until 7:00 p.m. CST.

Your invoice includes information of how and when your bill originated. It is listed in the box on the middle of the first page. You may also have supporting documentation following the payment options page. If you still have questions on the validity of the bill, contact CRS at the phone number found on your Invoice or Past Due Notice. We will help answer your questions and explain the rights you have regarding your bill. Go to Dispute Request Form.

Depending on the laws and regulations governing the amount you owe, there may be fees in addition to the initial balance if you do not pay in full or enter a repayment agreement before the due date printed on your bill. This may include interest, penalties and other administrative fees that may be charged either as a flat fee or a percentage of the total debt.

If your debt has already been referred to Treasury's Debt Management for collection, you need to contact our Debt Management Center toll free at 888-826-3127. The debt can no longer be serviced by CRS if referred to Treasury's Debt Management Center.

CRS is only authorized to speak to the individual/business listed on the invoice. If the individual on the invoice wants to authorize CRS to speak to a third party, such as spouse, adult child, guardian, executor, etc., the individual on the invoice needs to complete and sign Form 14 - Authorization for Release of Information. A separate form needs to be completed and signed for each third party. Fax completed form(s) to 920-237-8823. You can download Form 14: Authorization for Release of Information.

CRS is a service provider that collects accounts receivable (bills) on behalf of many federal agencies, and is contacting you on their behalf. CRS is managed by Treasury's Bureau of the Fiscal Service.