Contact Us

(Option 2, then Option 3)

Standard Help Desk Operating Hours

Monday through Friday (Except Federal Holidays) 7:30 a.m. to 6:00 p.m. Eastern Time

ASAP Hours of Operation

Accounts and Authorizations:

Online: Monday thru Friday, 8:00 AM - 9:00 PM Eastern
Batch: 24 hours a day

Payments:

ACH Payments: Same Day Settlement, 8:00 AM - 2:30 PM Eastern
Fedwire Payments: Same Day Settlement, 8:00 AM - 5:45 PM Eastern
ACH Payments: Next Day Settlement, 8:00 AM - 11:59 PM Eastern

Reports:

Online:  Monday thru Friday, 8:00 AM - 11:59 PM Eastern
End-of Day via Batch: Monday thru Friday, 10:00 PM Eastern